How can we help?

Signing Up And Getting Verified

• What is ‘Gold’ Status?
• How do I sign up for a Bitbuy account?
• How do I get verified?
• Documents required to verify your identity
• I don't have a utility bill - what can I do?
• Why do I have to verify my identity?

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Account

• I am unable to sign in to my Bitbuy account
• I am not receiving the SMS code
• I no longer have access to my 2FA device
• How do I reset my password?
• How do I change my phone number?
• How do I enable Google Authenticator or Authy?

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Funding

• How do I fund my Bitbuy account using e-Transfer?
• Why hasn't my e-Transfer been deposited yet?
• How do I fund my Bitbuy account via bank wire?
• How do I deposit cryptocurrency into my Bitbuy account?
• How do I find my wallet address?
• Why does my cryptocurrency wallet address keep changing?

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Withdrawals

• I have Bitcoin, how do I sell it and send the money to my bank account?
• How do I withdraw/send Canadian Dollars from Bitbuy to my bank account?
• How do I send/withdraw cryptocurrency from my Bitbuy account?
• Why Is My Cryptocurrency Withdrawal Pending?
• Why has my cryptocurrency withdrawal been rejected?

Trading

• How do I buy cryptocurrency on Bitbuy?
• How do I sell cryptocurrency on Bitbuy?
• How do I sell using a limit order on Bitbuy Pro Trade?
• How do I set up or cancel a limit order in the mobile app?
• Why Is There A Maximum Per Trade?
• Why is my price higher/lower than the Buy/Sell Price on the home screen?

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General

• What is Bitbuy?
• Which cryptocurrencies does Bitbuy offer?
• What are Bitbuy's fees?
• Where can I download the Bitbuy Mobile App?
• Does Bitbuy offer a referral program?
• Is Bitbuy safe?

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