How can we help?

Signing Up And Getting Verified

• How do I sign up for a Bitbuy account?
• How do I sign up for a business account?
• How do I get verified?
• How do I get verified with Express Verification?
• Documents required to verify your identity
• I don't have a utility bill - what can I do?

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Account

• I am unable to sign in to my Bitbuy account
• Trouble Receiving the SMS Verification Code
• I no longer have access to my 2FA device
• How do I reset my password?
• How do I change my phone number?
• How do I update my home address?

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Funding

• Why hasn't my e-Transfer been deposited yet?
• How do I fund my Bitbuy account using e-Transfer?
• How do I fund my Bitbuy account via bank wire?
• How do I deposit cryptocurrency into my Bitbuy account?
• How do I find my wallet address?
• Why is additional information required for some crypto deposits and withdrawals?

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Withdrawals

• Why is additional information required for some crypto deposits and withdrawals?
• Before you withdraw - Exchanges that don't serve Canadian residents
• I have Bitcoin, how do I sell it and send the money to my bank account?
• How do I withdraw/send Canadian Dollars from Bitbuy to my bank account?
• How do I send/withdraw cryptocurrency from my Bitbuy account?
• Where can I find my Canadian bank account details?

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Trading

• Update Regarding Terra (LUNA)
• Why am I seeing Trade Concentration Warnings? What are they?
• Why does my account have Net Purchase Limits and what are they?
• How do I buy cryptocurrency on Bitbuy?
• How do I sell cryptocurrency on Bitbuy?
• How do I buy using a limit order on Bitbuy Pro Trade?

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Fee Schedules

• Cryptocurrency withdrawal fees and minimums
• Cryptocurrency deposit fees and minimums

Staking **NEW**

• What is Staking and How Does it Work?
• Assets That Can be Staked, and Staking Rewards Rates
• How We Safeguard Your Staked Assets
• Common Staking Terms
• Staking Solana
• Staking Ethereum

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General

• Bitbuy Pro Trade Guide
• How to Send Crypto
• What is Bitbuy?
• Which cryptocurrencies does Bitbuy offer?
• XRP Delisting Announcement And Procedures
• What are Bitbuy's fees?

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Cryptocurrencies

• Crypto Asset Statement - Amp (AMP)
• Crypto Asset Statement - Enjin Coin (ENJ)
• Crypto Asset Statement - Kyber Network (KNC)
• Crypto Asset Statement - Loopring (LRC)
• Crypto Asset Statement - Yearn Finance (YFI)
• Crypto Asset Statement - Filecoin (FIL)

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