How can we help?

About Bitbuy

• What is Bitbuy?
• Which cryptocurrencies does Bitbuy offer?
• What are Bitbuy's fees?
• Does Bitbuy offer a referral program?
• How Do I Check My Referral Bonus History?
• How do I contact Bitbuy?

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Bitbuy Mobile App

• How do I use the Bitbuy Mobile App?
• How do I set up or cancel a limit order in the mobile app?
• Where can I download the Bitbuy Mobile App?

Signing Up and Getting Verified

• How do I sign up for a Bitbuy account?
• How do I get verified?
• Documents required to verify your identity
• I don't have a utility bill - what can I do?
• Why do I have to verify my identity?
• How do I sign up for a Business Account?

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Canadian Dollar Funding

• How do I fund my Bitbuy account via e-Transfer?
• How do I fund my Bitbuy account via bank wire?
• Why hasn't my e-Transfer been deposited yet?
• Bitbuy is registered for auto-deposit, what do I do with the security question/answer?
• Can I fund my account with USD, EUR, etc?

Canadian Dollar Withdrawals

• I have Bitcoin, how do I sell it and send the money to my bank account?
• How do I withdraw Canadian Dollars from Bitbuy to my bank account?

Cryptocurrency Funding

• How do I deposit cryptocurrency to my Bitbuy account?
• How do I find my wallet address?
• Cryptocurrency deposit processing times
• Why does my cryptocurrency wallet address keep changing?
• Why am I having issues depositing Ethereum (ETH) on Bitbuy?

Cryptocurrency Withdrawals

• How do I send/withdraw cryptocurrency from my Bitbuy account?
• How do I view the Transaction ID of my cryptocurrency withdrawal?
• Why is my cryptocurrency withdrawal pending?
• Why has my cryptocurrency withdrawal been rejected?

Express Trade

• How do I buy cryptocurrency on Bitbuy?
• How do I sell cryptocurrency on Bitbuy?
• Why is my price higher/lower than the Buy/Sell Price on the home screen?
• Why Is There A Maximum Per Trade?

Pro Trade

• How To Sell Using A Limit Order On Bitbuy Pro Trade
• How To Buy Using A Limit Order on Bitbuy Pro Trade
• What is my reserved balance?

Privacy and Security

• Bitbuy & Knox Bitcoin Insurance Details
• Warning Pertaining To Crypto Related Scams
• Is Bitbuy safe?
• Does Bitbuy support SMS and/or Google Authenticator for Two-factor Authentication (2FA) login and other key actions?
• Does Bitbuy use segregated bank accounts for customer deposited funds?
• Are Bitbuy's corporate bank accounts insured by the Canadian Deposit Insurance Corporation (CIDC)?

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Account Issues

• How can I find my transaction information for tax reporting?
• I am not receiving the SMS code
• I no longer have access to my 2FA device
• How do I change my phone number?
• How do I reset my password?
• How do I enable Google Authenticator?

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Terms and Conditions

• Terms and Conditions Of The Happy HODLdays Promotion 2020
• Bitbuy Will Not Be Supporting The Flare Spark XRP Airdrop
• Terms and Conditions of Bitbuy User Referral Program
• Terms and Conditions of Account Bonus From Partner Site/Email Promotions
• Terms and Conditions of Bitbuy
• Statement on Cred