Identity Document Criteria
We can only accept ID documents that meet the following criteria:
- Issued by a government body (federal or provincial/territorial);
- Currently valid and not expired;
- Contains a clear photo of you;
- Displays your first and last name;
- Includes your date of birth. To qualify for an account, you must meet or exceed the age of majority in your province, which is:
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- 18 years old in Alberta, Manitoba, Ontario, Prince Edward Island, Québec, and Saskatchewan;
- 19 years old in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, and Yukon.
Acceptable Identity Documents
These are acceptable identity documents:
- Canadian Passports
- Canadian Provincial or Territorial Driver's Licenses
- Canadian Provincial or Territorial Photo ID Cards
- Permanent Residence Cards
These are unacceptable identity documents:
- Health Cards
- Firearms Licenses
- Non-Canadian Driver's Licenses
- Student ID Cards
Special Cases & Exceptions
- International Passports: If you don't have a Canadian identity document but have an international passport and reside in Canada, please get in touch with our customer support team here for assistance with your verification.
- BC Services Cards: We accept BC Services Cards; however, users must contact support, as these cards will be rejected through the automated verification process.
- Indian Status Cards: The older laminated cards are not acceptable. Only the newer versions will be accepted.
Submission Guidelines:
- Driver's License and Photo ID Card: If you’re submitting a provincial/territorial driver’s license or photo identification card, you must upload a clear image of the front AND the back.
- Passport: If you’re submitting a passport, you must upload an image that clearly displays the top AND bottom page.
- Colour and Alterations: Copies of ID documents must be submitted in colour and must not be altered in any way.