What to do if you're a victim of fraud or scam

  • Updated

Here are some actions you can take to report the incident and secure your account if you are scammed.

  

  • Change your password right away if you believe that your Bitbuy account has been compromised. 
  • Use the submit a request feature to report the incident to Bitbuy's customer support. 
  • We also advise reporting the incident to your local law enforcement agency with transaction details 
  • If you require any transactional data in order to submit a report, kindly download it from the "Reports" page in your Bitbuy account. 
  • We also encourage you to get in touch with The Canadian Anti-Fraud Centre* (Toll Free 1-888-495-8501) to report the fraud or scam incident. 
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Important to note: Digital currency withdrawals are not reversible. For your protection, always research third parties you are sending digital currency to. If you have questions or require our assistance, contact Bitbuy support^. Bitbuy is not responsible for digital currency once it has been withdrawn. 

To reach us, click here 

 

*Visit https://www.antifraudcentre-centreantifraude.ca/index-eng.htm to learn more about fraud, scams, trends, variations, alerts, success stories and more. 

^If you need assistance, please feel free to get in touch. We guarantee prompt, friendly service from one of our dedicated customer service team members. 

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