How do I send/withdraw cryptocurrency from my Bitbuy account?

To watch a video tutorial that covers the content in this article, click here.

Sending cryptocurrency from your Bitbuy account to a different wallet or exchange

Website (instructions for the mobile app below)

1) Navigate to the 'Accounts' section on the main tool bar 

Sign in to your Bitbuy account and click on 'Accounts', located at the top of the page.

2) Select the cryptocurrency you looking to withdraw

Locate the digital currency you want to send, and click on it. This will present a new page that shows your holdings, a chart for that cryptocurrency's price movement, as well as a trade and transfer button.

3) Click on the Transfer button, and Withdraw

Clicking the transfer button will bring up a new box asking to 'deposit' or to 'withdraw'. Click the withdraw button.

4) Complete your withdrawal request

Enter the amount, expressed in the respective cryptocurrency you are looking to withdraw, and enter the wallet address your withdrawal is going to. Click 'Continue' when you are ready and review the withdrawal.

From there, continue and enter your two-factor authentication code to complete your withdrawal request.

Please Note:

• Cryptocurrency withdrawals can be held for up to 3 business days for security purposes
• Copy and paste the wallet address if possible
• Always double check pasted wallet addresses to ensure that the intended wallet address was copied
• Make sure there are no additional characters or spaces included before or after the wallet address
• Only send digital currency to a like-kind wallet, ie. only send BTC to a BTC wallet, ETH to an ETH wallet

Security Warning: Digital currency withdrawals are not reversible. For your protection, always research third parties you are sending digital currency to. If you have questions, contact Bitbuy support. Bitbuy is not responsible for digital currency once it has been withdrawn. 

Mobile App

1) Navigate to your 'Accounts' section of the app

Log in to your account and click on 'Accounts', located at the bottom left of the page.

2) Select the cryptocurrency you are withdrawing 

Locate the digital currency you want to send and then scroll down until you see the 'transfer' button. 

3) Click on the Transfer button, and Withdraw

Clicking the transfer button will bring up a new box asking to 'deposit' or to 'withdraw'. Click the withdraw button.

4) Complete your withdrawal request

Enter the wallet address your withdrawal is going to and the amount of crypto you are looking to withdraw.

From there, continue and enter your two-factor authentication code to complete your withdrawal request

Please Note:

• Cryptocurrency withdrawals can be held for up to 3 business days for security purposes
• Copy and paste the wallet address if possible
• Always double check pasted wallet addresses to ensure that the intended wallet address was copied
• Make sure there are no additional characters or spaces included before or after the wallet address
• Only send digital currency to a like-kind wallet, ie. only send BTC to a BTC wallet, ETH to an ETH wallet

Security Warning: Digital currency withdrawals are not reversible. For your protection, always research third parties you are sending digital currency to. If you have questions, contact Bitbuy support. Bitbuy is not responsible for digital currency once it has been withdrawn.