Our ETH/ERC-20 wallet addresses have been updated - What you need to know.

  • Updated

Which coins/wallets addresses are updated?

Only ETH, LINK and AAVE wallets addresses are updated.

 

How will my accounts be impacted?

This wallet address update will not affect your account balances in any way, only the deposit wallet addresses will be updated.

 

Do I need to make any changes?

If you've saved the old wallet addresses and make regular cryptocurrency deposits to them from external services, you will need to update them to the new wallet addresses on those platforms.

For full instructions on how to view your wallet addresses and make cryptocurrency deposits to your Bitbuy account, please see this article:  https://support.bitbuy.ca/hc/en-us/articles/360059903591-How-do-I-find-my-wallet-address- 

 

What happens if I send deposits to the old Bitbuy wallet addresses?

Until 11:59 PM on December 31st, 2021, If you mistakenly deposit ETH, LINK or AAVE into your old wallet it will still be SAFE, but may be delayed arriving into your Bitbuy account up to 5 business days.

To ensure they are credited to your account, please create a support request here: https://support.bitbuy.ca/hc/en-us/ 

Title the request "Crypto Deposit Sent to Old Address", and be sure to include:

    • The sending wallet address
    • The 'old' deposit address used in your transaction 
    • Transaction ID 
    • Please attach a screenshot from the sending wallet showing the withdrawal

If any deposit is made to an old wallet address on or after January 1st, 2022, it could result in a loss of funds.

 

 

 

 

 

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