Unsupported Coin and ERC20 Token Deposit Policy

  • Updated

If you deposit funds to the wrong address, Bitbuy is not responsible for any losses.

Please note:

  • The only ERC20 tokens that Bitbuy currently supports for deposits are listed in this article
  • Bitbuy cannot guarantee the recovery of any funds that are transferred to the wrong address, which includes non-supported ERC20 tokens, such as USDT.
  • Bitbuy does NOT support deposits made via BEP2 and BEP20 networks and they are not recoverable by Bitbuy.
  • If you are sending ERC-20 coins via Binance, Trust Wallet, or any other exchange/wallet that supports BEP2 and BEP20 transactions, you must select ERC20 for your funds to be successfully deposited into your Bitbuy account.

If recovery is possible, Bitbuy can attempt to recover the funds, however, recovery is not guaranteed and can take an undetermined amount of time.

In cases where retrieval is possible, a minimum fee of $250 or 15% of recovered funds (whichever is greater) will be charged.

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