Why does my cryptocurrency wallet address keep changing?

Article author
Bitbuy Support (Brandon S.)
  • Updated

The wallet addresses in your account will change periodically for security reasons, however, once a wallet address has been used, it will be associated with your Bitbuy account from that point onwards.

This means that you can continue to send deposits to any wallet address that you have successfully made at least one deposit to. 

If you have reason to believe that your cryptocurrency deposit is not being credited to your account, please email support@bitbuy.ca with more details. 

IMPORTANT: Bitbuy's wallet infrastructure was updated on April 1, 2021. If you are planning on making a deposit to a wallet address that was saved before that date, please ensure you generate a new wallet address for the deposit. Deposits made to a wallet address that was saved before the update are safe but will be delayed in being credited to your Bitbuy account.



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