Why does my cryptocurrency wallet address keep changing?

  • Updated

The wallet addresses in your account may change periodically for security reasons.

While all previously used wallet addresses will be connected to your Bitbuy account, we encourage you to copy and paste the most recent Bitbuy wallet address that is displayed in your account when making a cryptocurrency deposit.

If you have reason to believe that your cryptocurrency deposit is not being credited to your account, please email support@bitbuy.ca with more details. 

IMPORTANT: Bitbuy's wallet infrastructure was updated on April 1, 2021. If you are planning on making a deposit to a wallet address that was saved before that date, please ensure you generate a new wallet address for the deposit. Deposits made to a wallet address that was saved before the update are safe but will be delayed in being credited to your Bitbuy account.

 

 

Was this article helpful?

0 out of 1 found this helpful

Have more questions? Submit a request