Cryptocurrency deposits made to your wallet address will be automatically credited to your account after a certain number of block confirmations on the blockchain.
The time it takes for the confirmations to occur is different for each blockchain and is out of Bitbuy's control.
As Bitbuy is a registered Money Services Business (MSB) regulated under the Proceeds of Crime, Money Laundering, and Terrorist Financing Act (PCMLTF), you may need to provide additional sender information on crypto deposits over $1,000 CAD before the balances are made available.
Please allow for the required amount of confirmations to occur before inquiring about a pending deposit. Refer to our fees page for info on the required number of confirmations. If you have reason to believe that your cryptocurrency deposit is not being credited to your account after the required number of confirmations, and you have already submitted sender information (if required), please email firstname.lastname@example.org with more details.