To watch a video tutorial that covers the content in this article, click here.
IMPORTANT - Please ensure you understand the following before funding your Bitbuy account:
- e-Transfers received in the name of a spouse, partner, friend, nickname, etc. will not be accepted
- A registered Bitbuy business account is required to send funds from a business bank account
- The security question and security answer we provide are required and must be entered exactly as displayed within your Bitbuy account
Experiencing delays? Click here for more information.
___
Send an e-Transfer using the security question and answer we provide, and your deposit will be automatically credited to your Bitbuy account when the e-Transfer is received!
Website - Steps for mobile app below
1) From your 'Accounts' page, please click on the orange 'Deposit' button shown at the top of the screen
2) Select 'Interac e-Transfer' from the pop-up that appears
3) Sign in to your financial institution's online banking platform and send your e-Transfer
The security question and security answer we provide are required and must be entered exactly as displayed within your Bitbuy account. We recommend that you copy and paste.
If it is your first time sending an e-Transfer to fund your Bitbuy account, you will need to add us as a recipient using the name and email address displayed during this step.
A breakdown of the required information is below.
a) Recipient Name: The name you must enter when adding a new recipient to your e-Transfer recipient list.
b) Recipient Email Address: The email address you must enter when adding a new recipient to your e-Transfer recipient list. Please ensure you select to notify by email and not SMS.
c) Security Question: The security question you must enter after you have added us as a recipient and are sending your e-Transfer.
d) Security Answer: The security answer you must enter after you have added us as a recipient and are sending your e-Transfer. This is a unique code that is generated for your Bitbuy account. Please ensure to copy and paste this to avoid any errors/typos.
Mobile App
1) Sign in to your Bitbuy account and click on 'Deposit' and 'Canadian Dollar (CAD)' and 'Interac e-Transfer'
2) Sign in to your financial institution's online banking platform and send your e-Transfer.
The security question and security answer we provide can are required and must be entered exactly as displayed on our platform.
If it is your first time sending an e-Transfer to us, you will need to add us as a recipient using the name and email address we provide.
A breakdown of the required information is below.
a) Recipient Name: The name you must enter when adding a new recipient to your e-Transfer recipient list.
b) Recipient Email Address: The email address you must enter when adding a new recipient to your e-Transfer recipient list. Please ensure you select to notify by email and not SMS.
c) Security Question: The security question you must enter after you have added us as a recipient and are sending your e-Transfer.
d) Security Answer: The security answer you must enter after you have added us as a recipient and are sending your e-Transfer. This is a unique code that is generated for your Bitbuy account. Please ensure to copy and paste this to avoid any errors/typos.