Resetting your SMS two-factor authentication if you no longer have access to the phone number linked to your Bitbuy account
Please follow the steps below to have your phone number updated by a member of our support staff:
Send an email to support@bitbuy.ca with the following:
- Your new phone number
- Must be a valid North American mobile phone number (+1 country code)
- One of the two below documents, in an attachment to the email
- A mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document, with no modifications or obstructions)
- A picture of yourself holding your Canadian photo ID (with your face shown), along with a piece of paper with "For Bitbuy use only" and today's date written on it
Please note that it is not possible to receive 2-factor authentication codes through a landline or email.
Need more help? Please email support@bitbuy.ca