How do I change my phone number?

  • Updated

If you no longer have access to the phone number linked to your Bitbuy account:

Please follow the steps below to have your phone number updated by a member of our support staff.

Send an email to with the following:

Your new phone number 

  • Must be a valid North American mobile phone number (+1 country code) &

We will require one of the two following documents sent in an email to our support team:

      • A mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document/no screenshots or redactions, along with no modifications or obstructions), or
      • A picture of yourself holding your Canadian photo ID (with your face shown and ID details visible), along with a piece of paper with "For Bitbuy use only" and today's date written on it

Please note that it is not possible to receive 2-factor authentication codes through a landline or email.

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