How do I change my phone number?

  • Updated

Resetting your SMS two-factor authentication if you no longer have access to the phone number linked to your Bitbuy account

Please follow the steps below to have your phone number updated by a member of our support staff:

Send an email to support@bitbuy.ca with the following:

  1. Your new phone number 
    • Must be a valid North American mobile phone number (+1 country code)
  2. One of the two below documents, in an attachment to the email
    • A mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document, with no modifications or obstructions)
    • A picture of yourself holding your Canadian photo ID (with your face shown), along with a piece of paper with "For Bitbuy use only" and today's date written on it


Please note that it is not possible to receive 2-factor authentication codes through a landline or email.

Need more help? Please email support@bitbuy.ca

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