If you no longer have access to the phone number linked to your Bitbuy account:
Please follow the steps below to have your phone number updated by a member of our support staff.
In order to update your phone number, please get in touch with us with the following:
1. Your new phone number
- Must be a valid North American mobile phone number (+1 country code)
- Please note that the 2FA code cannot be sent to a landline phone, email address, or VOIP number.
2. One of the two following documents:
- A recent mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document/no screenshots or redactions, along with no modifications or obstructions)
- A picture of yourself (with your face shown) holding both your Canadian photo ID and a piece of paper with "For Bitbuy use only" and today's date written on it