If you no longer have access to the phone number linked to your Bitbuy account:
Please follow the steps below to have your phone number updated by a member of our support staff.
Send an email to email@example.com with the following:
Your new phone number
- Must be a valid North American mobile phone number (+1 country code) &
We will require one of the two following documents sent in an email to our support team:
- A mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document/no screenshots or redactions, along with no modifications or obstructions), or
- A picture of yourself holding your Canadian photo ID (with your face shown and ID details visible), along with a piece of paper with "For Bitbuy use only" and today's date written on it
Please note that it is not possible to receive 2-factor authentication codes through a landline or email.