Why Is My Cryptocurrency Withdrawal Pending?

  • Updated

All cryptocurrency withdrawals are given a status of 'Pending' after they have been submitted, which will remain until the withdrawal has been processed and given a status of 'In Progress'. 

All cryptocurrency withdrawals with a status of 'In Progress' have been sent out, and you will be able to track the withdrawal on a blockchain explorer. The status of the withdrawal will remain 'In Progress' until there have been sufficient confirmations on the blockchain. You can view the number of confirmations required below.

After the required number of confirmations on the blockchain has been met (in the table below), your withdrawal will be given a status of 'Completed', and removed from your reserve balance. 

 

If you believe your cryptocurrency withdrawal is delayed, please follow the steps below:

  1. View the transaction on the blockchain via the link provided in your account history
  2. Confirm that the correct details were entered. (I.E. the correct wallet address and/or Memo ID)

If these steps cannot be completed, please submit a support ticket here, and we will get back to you as soon as possible.



Cryptocurrency  Confirmations Required  
Bitcoin (BTC) 3
Ethereum (ETH) 12
Litecoin (LTC) 6
 Bitcoin Cash (BCH)  6
Stellar (XLM) N/A - Near Instant
 EOS  N/A - Near Instant
Chainlink 12

AAVE

12

Dogecoin (DOGE)

40

Polkadot (DOT)

25

Cardano (ADA)

15

Uniswap (UNI)

12

SushiSwap (SUSHI)

12

Polygon (MATIC)

12

Solana (SOL)

30

USD Coin (USDC)

12

Decentraland (MANA) 

12

Apecoin (APE) 

12

Axie Infinity (AXS) 

12

Fantom (FTM) 

12

Maker DAO (MKR) 

12

Curve DAO (CRV) 

12

Basic Attention Token (BAT) 

12

Compound (COMP) 

12

 

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