Why has my cryptocurrency withdrawal been rejected?

  • Updated

Reasons your cryptocurrency withdrawal has a status of 'Rejected'

If your cryptocurrency withdrawal has a status of 'Rejected', the withdrawal has been cancelled and returned to your account balances. No fee have been deducted.

 A cryptocurrency withdrawal can be rejected for the following reasons:
  • An invalid wallet address, or missing destination tag/memo ID, was submitted in the withdrawal request
  • The wallet address submitted has been flagged by our system as high risk 
  • The withdrawal was sent to another Bitbuy user
We ask that you review the following before resubmitting a new withdrawal request:
  • Ensure that the destination wallet address belongs to you OR a person/entity that you trust
  • Ensure that you only send cryptocurrency to a like-kind wallet, ie. only send BTC to a BTC wallet, ETH to an ETH wallet
  • Always copy and paste the wallet address, and double-check the pasted wallet addresses to ensure that the intended wallet address was copied
  • Cryptocurrency transactions are irreversible and cannot be canceled, reversed, or recovered by Bitbuy once they have been sent out of your account
  • Information related to the "Travel rule" requirement was mismatched

If you are unsure why your cryptocurrency withdrawal has been rejected, please email us at support@bitbuy.ca with the details of the withdrawal and we will look into it further for you.

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