What to do if your bank is holding your e-Transfer
If you have already sent an e-Transfer through your online banking platform and your Bitbuy account has not been credited within our listed time frames, your e-Transfer has been put on hold by your bank. You can confirm this by looking up the e-Transfer in your online banking platform and seeing a status of "In Progress" or "Pending".
This is normal and can happen when sending e-Transfers to a new recipient. To have your e-Transfer released, simply call your bank to verify the e-Transfer.
After you do that, we will receive the e-Transfer and credit your Bitbuy account, and you should not run into this issue again for any future e-Transfers you send to us.
To confirm that the e-Transfer was successfully released, you should see the below email in your inbox. If you did not receive the below email from your bank, we have not received your e-Transfer yet.