Resetting your SMS two-factor authentication if you no longer have access to the phone number linked to your Bitbuy account
Currently, we do not allow users to update their phone number themselves within their account.
Please follow the steps below to have your phone number updated by a member of our support staff:
Send an email to [email protected] with the following:
- Your new phone number
- Must be a valid North American mobile phone number (+1 country code)
- One of the two below documents, in an attachment to the email
- A mobile phone bill for the new phone number, with your name and address that match your Bitbuy account (Must be the original document, with no modifications or obstructions)
- A picture of yourself holding your Canadian photo ID (with your face shown), along with a piece of paper with "For Bitbuy use only" and today's date written on it
Please note that it is not possible to receive 2-factor authentication codes through a landline or email.
Need more help? Please email [email protected]