What to do if you are not getting the 2FA code sent to your cell phone
1. Click the 'Send SMS Code' button
- If you have not received your 2FA code, click the 'Send SMS Code' button to receive it.
- For the mobile app, it will look like the below photo
2. Check your cellular connection
- The code is sent in an SMS (text message), which can only be received when your phone is connected to a cellular network.
- The SMS code will not be received if your phone is ONLY connected to Wifi/the Internet.
- The SMS code will not be received if your phone has no service or is on airplane mode.
3. Must be a North American mobile phone number
- The SMS code can only be sent to a North American mobile phone number (+1 country code).
- The SMS code cannot be sent to a landline.
- Unfortunately, users who do not have North American (+1 country code) cell phone numbers are not eligible to use Bitbuy.
Need more help? Please email email@example.com