It is possible that you are getting an "Invalid Address" message because our Bitcoin wallet addresses have been upgraded to a newer format, called Segwit. Most wallets and exchanges support sending to Segwit wallet addresses, but some still do not.
Try copying and pasting your Bitbuy wallet address into the wallet you are using, as opposed to scanning the QR code with your camera. If the address is still coming up as invalid, it is possible that your wallet does not support sending Bitcoin to Segwit wallet addresses.
We can provide you with a temporary BTC wallet address to send your deposit to, or you can send us your deposit from a wallet address that supports Segwit.
Two wallets that support Segwit are:
To reach us by email, please email: [email protected]
To reach us by phone, please call: 1-888-770-COIN (2646)
Bitbuy support staff will NEVER reach out to you first
Do not share your Password, SMS or Google Authenticator codes with anyone, including Bitbuy support staff