Withdrawals with a 'Sent Fail' status have been rejected, and the digital currency will be returned to your account shortly thereafter. This usually happens because an invalid wallet address was entered when the withdrawal request was submitted.
Please note the following for future withdrawal requests:
- Copy and paste the wallet address if possible
- Always double check pasted wallet addresses to ensure that the intended wallet address was copied
- Make sure there are no additional characters or spaces included before or after the wallet address
- Ensure that you only send digital currency to a like-kind wallet, ie. only send BTC to a BTC wallet, ETH to an ETH wallet