What you'll need if your account does not pass our automated verification process
As Bitbuy is a regulated money service business in Canada, we are legally required to collect the following documents from you if your account does not pass our automated verification process.
Documents
Please Note:
- The documents you provide us must be authentic, valid, and current, with no obstructions or modifications
- If you are sending an electronic document, please upload the original e-bill/e-statement that is directly downloaded from your provider's website
- You may take a photo or scan of a paper bill/statement, but the entire document must be visible, with no obstructions or modifications
- The documents cannot be a screenshot or photo of a screen
- The name and address on your utility bill must match the name and address on your Bitbuy profile
Two documents are required, one from each of the two categories below:
Category 1 - Financial Statement
- Credit card statement
- Bank statement
- Loan account statement (Ex. mortgage)
Category 2 - Utility Bill
- Utility bill (electricity, water, internet, phone)
- A statement issued by a Canadian government body
- CPP statement
- Property tax assessment issued by a municipality
- Provincially-issued vehicle registration
- Benefits statement
- CRA documents
- Notice of assessment
- Requirement to pay notice
- GST refund letter
- Installment reminder/receipt
- T4 statement
- Record of Employment (The document, not a paystub)
ID and Selfie
In addition to the documents above, we also require a photo of your ID, and a photo of you holding your ID (a selfie).
Photo of Government Issued ID
- Passport or driver's license
- No health cards
- The entire ID must be visible, with no modifications or obstructions
- To see a full list of acceptable IDs, please click here and refer to table 4
Selfie
- Your face clearly visible
- Holding the same ID you submitted
- Holding a piece of paper with "For Bitbuy Use Only" and today's date written on it
- Your ID must be clearly visible with nothing being blocked/obstructed
You will receive a response from us via email within 1-2 business days of submitting your documents. If you do not hear from us within that timeframe, please check your junk/spam folder. If there is nothing there, please follow up with us by contacting [email protected]