What you'll need if your account does not pass our automated verification process
As Bitbuy is a regulated money service business in Canada, we are legally required to collect the 4 following documents from you if your account does not pass our automated verification process.
Please Note:
- The documents you provide us must be authentic, valid, and current, with no obstructions or modifications
- If you are sending an electronic document, please upload the original e-bill/e-statement that is directly downloaded from your provider's website
- You may take a photo or scan of a paper bill/statement, but the entire document must be visible, with no obstructions or modifications
- The documents cannot be a screenshot or photo of a screen
- The name and address on your utility bill must match the name and address on your Bitbuy profile
1) Financial Statement
ONE of the following:
- Credit card statement
- Bank statement
- Loan account statement (Ex. mortgage)
2) Utility Bill
ONE of the following:
- Utility bill (electricity, water, internet, phone)
- A statement issued by a Canadian government body
- CPP statement
- Property tax assessment issued by a municipality
- Provincially-issued vehicle registration
- Benefits statement
- CRA documents
- Notice of assessment
- Requirement to pay notice
- GST refund letter
- Installment reminder/receipt
- T4 statement
3) Photo of Government Issued ID
- Passport or driver's license
- No health cards
- The entire ID must be visible, with no modifications or obstructions
- To see a full list of acceptable IDs, please click here and refer to table 4
4) Selfie with your ID
- Your face clearly visible
- Holding the same ID you submitted
- Holding a piece of paper with "For Bitbuy Use Only" and today's date written on it
- Your ID must be clearly visible with nothing being blocked/obstructed
You will receive a response from us via email within 1-2 business days of submitting your documents. If you do not hear from us within that timeframe, please check your junk/spam folder. If there is nothing there, please follow up with us by contacting [email protected]