Documents required to verify your identity

What you'll need if your account does not pass our automated verification process

As Bitbuy is a registered money service business in Canada, we require the 4 following documents from you if your account does not pass our automated verification process. 

Please Note:

• We can only accept electronic documents, meaning the original e-bill/e-statement that is directly downloaded from your provider's website
• The documents you provide us must be authentic, valid, and current, with no obstructions or modifications
• The documents cannot be a screenshot or photo of a screen
• The name and address on your utility bill must match the name and address on your Bitbuy profile

1) Financial Statement 

Any of the following:

• Credit card statement
• Bank statement
• Loan account statement (Ex. mortgage)

2) Utility Bill

Any of the following:

• Utility bill (electricity, water, internet, phone)
• A statement issued by a Canadian government body 
  • CPP statement
  • Property tax assessment issued by a municipality
  • Provincially-issued vehicle registration
• Benefits statement 
• CRA documents
  • Notice of assessment
  • Requirement to pay notice
  • GST refund letter
  • Installment reminder/receipt
• T4 statement

3) Photo of Government Issued ID

• Passport or driver's license 
• No health cards
• The entire ID must be visible, with no modifications or obstructions
• To see a full list of acceptable IDs, please click here and refer to table 4

4) Selfie with your ID

• Your face clearly visible
• Holding the same ID you submitted 
• Holding a piece of paper with "For Bitbuy Use Only" and today's date written on it
• Your ID must be clearly visible with nothing being blocked/obstructed

You will receive a response from us via email within 1-2 business days of submitting your documents. If you do not hear from us within that timeframe, please check your junk/spam folder. If there is nothing there, please follow up with us by contacting verifications@bitbuy.ca.