The withdrawal button will be unclickable when an invalid wallet address is entered during the withdrawal request process. This is to protect our users from sending a withdrawal to the wrong destination address.
In order to prevent this:
- Make sure there are no additional characters or spaces included before or after the wallet address
- Only send digital currency to a like-kind wallet, ie. only send BTC to a BTC wallet, ETH to an ETH wallet
- Copy and paste the wallet address if possible
- Always double check pasted wallet addresses to ensure that the intended wallet address was copied
We are not responsible for coins mistakenly sent to the wrong address