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How do I disable 2FA on my account?

  • Updated

The steps taken to disable 2FA on your account differ based on whether you can login or not. 

  1. I can log in -- Navigate to Settings and select ‘Turn off’ next to 2-step verification. You will see a warning message informing you that disabling 2FA will result in a 7-day withdrawal wait period as a security precaution. Click ‘Continue’ and enter the 6-digit code from your Authenticator app once again to disable 2FA.
  2. I can’t log in -- Please contact our Support team. Be prepared to be asked to verify your identity in order to confirm that the account holder is making the request.

Please note that disabling 2FA will result in a temporary 7-day wait period on withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire. 

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