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How do I make a Canadian Dollar Withdrawal using Interac e-Transfer?

  • Updated

You can use Interac e-Transfer to withdraw Canadian Dollars (CAD) from your account. 
Each client is permitted 1 e-Transfer withdrawal per 24-hour period and a maximum of $2,000 CAD per withdrawal request. For larger withdrawals, please use direct bank deposit instead.

Here's how: 

  1. Tap 'More' at the bottom of the screen if you are on the mobile app or click the 'Withdraw' tab at the top of your screen if you are on the website.
  2. Tap 'Withdraw' (note: you'll need to have Canadian Dollars to withdraw).
  3. Enter the amount you want to withdraw and tap 'Continue'.
  4. Enter the 2FA code from your authenticator app. If 2FA is not enabled, you will receive an SMS with the code to your phone number on file.
  5. Tap ‘Finalize Withdrawal’.
  6. We will send you a confirmation email once you have finalized your withdrawal.
  7. Lastly, Interac will send you an email*. Depending on whether you have autodeposit enabled, the email you receive will differ.

*Please note that processing times may be longer than normal outside of business hours.


If Autodeposit Is Enabled

If autodeposit is enabled, your funds will be transferred to the bank account linked to your email address. You will receive an email from Interac similar to the sample below, with the following subject line: 

  • “INTERAC e-Transfer: A money transfer from Payper Inc. has been automatically deposited”.

Payper is Bitbuy's partner for payment processing, which is why their name appears on the Interac confirmation email. 


If Autodeposit Is Not Enabled

If you do not have auto-deposit enabled, you will receive 2 different emails. 

First, you will receive an email from Interac prompting you to deposit your money. The subject line and sample are below. 

  • “INTERAC e-Transfer: Payper Inc. sent you money” 

Payper is Bitbuy's partner for payment processing, which is why their name appears on the Interac confirmation email. 

 

In a separate email, you will receive your secret answer in order to complete the process. This email will come from etransfer@em6406.payper.ca and have the following subject line:

  • “You've received an e-Transfer from Bitbuy”

Please note that your secret answer will be your ‘Account ID’ located inside your Bitbuy app. It will also be surfaced in this email. 

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