Account Management FAQ

  • Updated

How do I change my password?

You can change your email address on your Profile page. Navigate to the Profile page and tap the current email address in the app or click ‘Change’ on the website to edit. You will need to have your password (and 2FA if applicable) ready in order to edit your email address.   
Change email.png

The new address will receive an email to finalize the changes made. If you are experiencing difficulty locating this email, please contact Support. Once completed,  you should only use the new email address to sign into your account. 

Please note that any changes made to your email address will result in a temporary 7-day wait period for withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire. 


How do I change my password?

You can change your password from the Sign-in page. Simply click ‘Forgot password?’ and enter your email address. You should receive an email with instructions and a direct link to change your password. If you are experiencing difficulty locating this email, please contact Support

You can also change your password from within your account by navigating to the Profile page, and then clicking Password. You will need to enter your current password, and then create a new password.
Change password.png

Please note that any changes made to your password will result in a temporary 72-hour wait period for withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire.


How do I enable 2FA on my account?

Enabling 2-factor authentication on your Bitbuy account adds an extra layer of security. For step-by-step instructions, check out this article on Setting up 2-factor Authentication (2FA).


How do I disable 2FA on my account?

The steps taken to disable 2FA on your account differ based on whether you are able to log in or not:

  1. I can log in -- Navigate to the Settings and select ‘Turn off’ next to 2-step verification. You will see a warning message informing you that disabling 2FA will result in a 7-day withdrawal wait period as a security precaution. Click ‘Continue’ and enter the 6-digit code from your Authenticator app once again to disable 2FA.
  2. I can’t log in -- Please contact our Support team. Be prepared to be asked to verify your identity in order to confirm that the account holder is making the request.

Please note that disabling 2FA will result in a temporary 7-day wait period on withdrawals. This is an automated security measure. You can contact our Support Team to shorten this wait period if you wish to have it removed before it is set to expire. 


How do I update my phone number?

Once you’ve added a phone number to your account, you can see it along with your other details in your Profile. If you’re looking to change the number we have on file, you’ll need the help of our Support Team! Contact us here.


How do I update my home address?

Similarly to changing your phone number, if you’re looking to update the home address we have on file, you’ll need the help of our Support Team! Contact us hereOnly Canadian addresses may qualify.

Please note that a P.O. box address does not qualify as a valid home address. For Bitbuy users who live in areas with no evident street address, please provide a Legal Land description. 


How do I change my name in my account?

If you’re looking to change the legal name we have on file, you’ll need the help of our Support Team! Contact us here.

In order to change the legal name of the account holder, we will need to see legal documentation of the name change as well as a current piece of ID. 

Was this article helpful?

0 out of 1 found this helpful

Have more questions? Submit a request